Reminders
Reminders that end no-shows.
Automated confirmations and email, SMS and WhatsApp reminders go out on the schedule you choose, with a one-tap link to reschedule inside your rules.
Updated 22 October 2026
A sequence, not a single email
A confirmation at the moment of booking is necessary and not enough. People agree to a time, then lose the email. BookMyTime sends the confirmation and receipt immediately, a reminder the day before, and another an hour before with the join link. You choose which of those steps are on.
The timeline is visible in the product because it is the thing clients actually experience: booked, reminded, joined. Paid bookings include the receipt in the first message so the proof of payment is not a separate thread.
Email on every plan, SMS and WhatsApp on Pro
Email confirmations and reminders are part of the Free plan. SMS and WhatsApp reminders are part of Pro, because those channels cost money to send and because they are the ones people read when they are not at a desk.
Use email for the record, and a phone channel for the nudge. Tutors messaging parents, clinics messaging patients, salons messaging the person who booked a chair, and trainers messaging a client who is already at the gym all tend to need the phone channel. See tutors, therapists, salons and personal trainers.
Reschedule and cancel without a new email thread
Every reminder can include a link to reschedule or cancel inside the notice window you set. The client picks a new open slot. The old one goes back on the page. If they paid, the refund or the fee follows the cancellation policy you already wrote.
That is quieter than 'reply to this email and I'll send new times'. It also keeps calendar sync honest, because the change is written back to the calendar instead of living in an inbox.
What a useful reminder contains
The meeting name, the time in the client's zone, the video or address, and what to do if they cannot make it. Intake answers stay on the event for you. The client does not need their answers repeated. They need the join link.
If you run a team, reminders still come from the booking, not from whichever host happened to be assigned. Team scheduling covers who the host is. The reminder covers whether the guest arrives.